Help centre
Getting started with CruiseControl
How access is set up, where your records live, what changes when you are at sea, and who to ask when something is not right. If you already use the platform, your own administrator can resolve most things faster than we can.
Orientation
Four things worth knowing first
Most questions we see are one of these four, and three of them are answered by your own operator rather than by us.
Getting access
Accounts are created by your own operator, not by us. Whoever administers CruiseControl at your company sets up your account and decides what your role can reach, so a request for access or a change to your permissions goes to them first.
Signing in
Each operator runs on its own branded address, so you sign in at the one your company gave you rather than a shared login page. Where single sign-on is enabled you will use the same credentials as your other work systems.
Finding your records
Your crew record is the single place your certifications, documents, training history and assignments live. If something looks out of date, it is usually a record your operator maintains, which is why corrections start with them.
Working at sea
Shipboard use is designed for intermittent connectivity: you can keep working through a gap and the records reconcile with shore once the link returns. You do not need to wait for a connection to record what you did.
By topic
What are you trying to do?
CruiseControl covers the whole crew lifecycle, so “where do I do this” usually comes down to which part of the platform owns it. The panels here point at the page that explains each area properly rather than restating it.
What you can actually see depends on two things: which modules your operator has switched on, and what your role allows. Both are set by your company, which is why two people at the same operator can have a legitimately different view of the same platform.
If you are looking for a step-by-step walkthrough of a screen, that lives in the guidance your operator provides with its own configuration — the platform is set up around each fleet’s structure, so a generic click-path would be wrong as often as it was right.
Training and certifications
Courses, assessments and certificates are tracked against your record, with expiry dates monitored so nothing lapses quietly.
What the learning module covers
Documents and signatures
Contracts and forms are issued, completed and signed in the platform rather than printed and posted.
Document management
Who can see your data
Access follows your role, and each operator’s data is kept separate from every other operator’s.
How access is controlled
Other systems you already use
CruiseControl connects to identity, HR, payroll, crewing and reporting systems so records do not have to be kept twice.
What connects to what
If your company is still rolling out
A rollout runs in phases, so some modules may not be switched on for you yet.
How a rollout runs
Evaluating CruiseControl
If you are not a user yet and are weighing the platform up, the questions buyers ask are gathered in one place.
Frequently asked questionsGetting help
Where to take a question
In this order. Most things are quicker to fix with the person who can actually change them.
Your own administrator
Access, permissions, a record that needs correcting, a module you cannot see, or anything specific to how your company has configured the platform. They can change these directly; we cannot change them on your behalf.
Your operator’s support process
Larger operators route platform questions through their own HR or IT service desk. If yours does, that queue will get you an answer faster than coming to us first.
CruiseControl
Anything your administrator cannot resolve, plus questions about the platform itself. Tell us which operator you work for so we can route it properly.
Contact supportOne more thing
If you are not a user yet
This page is written for people already working in CruiseControl. If you are evaluating it, the more useful routes are the platform overview for how it fits together, every module explained for what it does, and pricing for what it costs.
For the questions that come up in a buying process — integrations, access control, how a rollout runs — the FAQ indexes them and links to the page that answers each one in full.